Why are Visa Purchase Alerts available on some of my cards for e-mail only, but not
available
for SMS text message alerts?
There is a cost to the issuer for every SMS text message alert. Some issuers may decide not
to
allow certain cards to receive Visa Purchase Alerts through SMS text messages alerts.
E-mail alerts are available for all your enrolled cards.
How do I stop receiving Visa Purchase Alerts SMS text message alerts?
To stop receiving Visa Purchase Alerts SMS text messages alerts, please reply with a “STOP”
message to any Visa Purchase Alert received and you will stop receiving Visa Purchase Alerts
for
all cards associated with your account.
You may also change the notification settings in the “Settings” section of the Visa Purchase
Alerts website. This option allows you to configure mobile text message settings specific to
each card enrolled.
Why did I not receive a Visa Purchase Alert when I expected one?
Cardholders will receive Visa Purchase Alerts only when a transaction meets the triggers
settings.
If a transaction meets the trigger settings, but a Visa Purchase Alert is not received, it
is
possible that the particular transaction was not processed by Visa’s payment network,
VisaNet.
If it's processed by another payment network, Visa will not be able to send Visa Purchase
Alerts
to cardholders.
Only one Visa Purchase Alert will be generated and sent to you for each transaction,
regardless
of whether the transaction qualified for multiple alerts. International purchases for
amounts
less than $1 will not trigger an alert. Purchases made on the internet or over the phone for
amounts less than $1 will not trigger an alert.
International purchases for amounts greater than or equal to $1 will trigger an alert.
Purchases
made on the internet or over the phone for amounts greater than or equal to $1 will trigger
an
alert.
Can I receive Visa Purchase Alerts if I'm traveling internationally?
Customers can receive Visa Purchase Alerts via e-mail if they are traveling internationally.
Customers may or may not receive SMS text message alerts from Visa Purchase Alerts while
traveling internationally depending on permissions from local telephone carriers.
Why can't I receive Visa Purchase Alerts for my non-US issued cards?
Currently, the Visa Purchase Alerts Service is only available for cards issued in the U.S.
How many Visa cards can I add to my account?
10 cards is the limit per account.
Why can't I add more than one e-mail or mobile number?
Visa Purchase Alerts currently allows only one unique e-mail or mobile number.
How do I associate an e-mail to my Visa Purchase Alerts account?
Visa Purchase Alerts will send a one-time-passcode to your e-mail address. Please enter that
one-time-passcode into the Visa Purchase Alerts website when prompted and your e-mail will
be
associated to your Visa Purchase Alerts account.
How do I associate a phone number to my Visa Purchase Alerts account?
Visa Purchase Alerts will send a one-time-passcode to your mobile phone via a SMS text
message.
Please enter that one-time-passcode into the Visa Purchase Alerts website when prompted and
your
phone will be associated to your Visa Purchase Alerts account.
Why can't I delete my e-mail?
For authentication and security purposes, Visa Purchase Alerts requires that each user
account
be associated with one unique e-mail address.
My card was eligible for SMS text message alerts but now that option is no longer available.
Why
is that?
Visa allows card issuers to determine the eligibility of their cards for SMS text message
alerts. It is likely that your card issuer no longer allows your card to receive SMS text
message alerts.
What are the available commands for SMS text messages?
Per mobile carrier requirements, the Visa Purchase Alerts supports the following commands
- STOP
- END
- CANCEL
- UNSUBSCRIBE
- HELP
The above commands are not case sensitive.
What is Card Controls?
If your card is eligible for Card Controls, you can place restrictions on the card defining
when, where and how those cards can be used. Subject to Visa's ability to process
transactions
over VisaNet, you can place restrictions on international transactions and/or card not
present
(e-commerce) transactions or temporarily disable card usage where no transactions can be
authorized (card off).
If I have temporarily disabled my card using Card Controls, which transactions will be
declined?
Card Controls can only block Visa signature-based, Interlink-processed PIN-based, Visa/PLUS
ATM
transactions and transactions processed by Visa. For debit cards, some PINNED based
transactions
may not be able to be declined.
Turning the card off does not turn off digital card number transactions (e.g. tokens/ for
example Apple Pay, Google Pay) or transactions presented as recurring transactions or the
posting of purchase returns, reversals or credit adjustments to your account.
If any of the Controls (Card Off, International or Card Not Present/Ecommerce) are enabled,
you
should enable the Decline Alert.
Why did I receive an alert that looks different than my other alerts?
If a transaction seems suspicious and outside of your normal spending patterns, Visa may
elect to replace a normal alert ( e.g., for purchases made on the internet or over the
phone, international purchases, when a purchase is declined) with an “Unusual Card Activity”
alert. Please pay close attention to this alert and immediately contact your card issuer to
report a possible unauthorized purchase.
How does Visa Purchase Alerts protect my card information?
Visa has a wealth of experience in handling sensitive information. Visa uses advanced
security
technologies to protect the information you store in the Visa Purchase Alerts service,
including
industry standard encryption and multi-layer authentication.
Why does Visa Purchase Alerts require a billing address when I add my Visa card?
When adding a Visa card to Visa Purchase Alerts, it is a requirement to enter the billing
address assigned to each card for authentication purposes. This will allow Visa Purchase
Alerts
to determine if each Visa card is valid and assist in authenticating the cardholder.
Which Visa card products are eligible for Visa Purchase Alerts?
Most U.S. credit, debit, and reloadable prepaid Visa cards are eligible for Visa Purchase
Alerts.
However, not all cards are eligible because some Visa issuers offer their own transaction
alerts
service.
Is there a fee for using Visa Purchase Alerts?
Visa is offering Visa Purchase Alerts to consumers for free.
However, some cell phone carriers may charge fees to send or receive a text message. Message
and
data rates may apply, please check your mobile plan or contact your mobile carrier for
further
information.
Further details on fees are available in the Terms & Conditions
Who can I contact if I have questions about specific transactions?
To report suspicious activity or ask about specific transactions shown by Visa Purchase
Alerts,
please contact your card issuer, via the phone number listed on the back of your card or
account
statement.
How can I contact the Visa Purchase Alerts Customer Service?
Please email your inquiry to
[email protected]
If you need assistance with a Card Control, please call 1-844-909-1592 between the hours
of 7am-10pm EST daily including holidays. Please note telephone customer service
representatives will only be able to assist with Card Control related issues. All other
inquiries must be emailed to
[email protected])
